Shipping
When can I expect to receive my TVO package—are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your TVO can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 5-7 business days
United States (Swift): 2-3 business days
Canada: Standard: 5-10 business days
Canada: (Swift): 1-2 business days
United Kingdom: 5-7 business days
United Kingdom (Next Business Day): Place an order before 11:00am GMT (Monday- Thursday) to receive it on the next business day
Ireland: 5-7 business days
France: 5-7 business days
Sweden: 6-8 business days
Denmark: 6-8 business days
Where does TVO ship?
The Vegan Oils currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.
We are working on bringing TVO everywhere around the world. Tag us on IG @theveganoils to let us know where you’re shopping from!
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1 pm ET are processed the next business day). Then we take it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
I’m having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via shop@theveganoils.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email shop@theveganoils.com
Can you tell me about fulfilment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfilment partners who are committed to taking all necessary safety precautions especially during the pandemic.
Product
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing shop@theveganoils.com
What skin types are TVO products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested and formulated for all skin types.
Are you cruelty-free?
We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same ethical standards.
Can I sell the products on my own site?
Your purchase of TVO products is only for your personal use. By purchasing TVO products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third-party marketplace?
We’re only able to guarantee the authenticity of products purchased on www.theveganoils.com and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through www.theveganoils.com or at our retail locations.
Returns & Exchanges
How do I place a return or exchange?
We’re sorry you didn’t love your TVO product. Please reach out to shop@theveganoils.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at shop@theveganois.com and we’ll be sure to get you the TVO product you ordered!
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our payment system.
TVO FAQ
How are TVO products different from other beauty brands?
We are proud to be a transparent brand that offers sustainable, cruelty-free products from ingredients to packaging, benefitting the health and wellness for every individual.
We believe in being kind to the planet, animals, others and ourselves, this is why our products are organic and vegan, made to minimize our carbon footprint while improving our role as conscientious consumers and citizens.
We give back to provide essential change towards humankind hence, with every product purchased we will match every dollar contributed towards Climate Change projects and Unite for Climate Action.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
Order Questions
How can I update my order?
Please email us at shop@theveganoils.com as soon as possible if you would like to cancel or change your order.
How can I check the status of my order?
You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.
Order Cancellation
How can I cancel an order?
email shop@theveganoils.com and we’ll help find a solution.
I accidentally cancelled my order, can I resume it?
If you’ve cancelled your order on-site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Email shop@theveganoils.com if you have any questions — we’re here to help.
